EMBATTLED air carrier, Fly Jamaica, has made a commitment to refund passengers by July 1, 2019, who had made previous bookings with the airline before it crashed here last year.
According to a release from the Competition and Consumer Affairs Commission (CCAC), the airline has made a commitment to work with the body to ensure consumers are refunded.
The two parties met on May 2, at the CCAC’s office at Sophia. The CCAC’s Director, Mrs. Dawn Cush; the Consumer Affairs officer, Mrs. Feyona Austin-Paul; and Senior Investigator, Mr. David Kaladin of the Consumer Affairs Unit and Fly Jamaica’s representatives, Chairman and CEO, Paul Reece, and Operations Manager, Carl Bowen, attended the meeting.
The CCAC said it received 46 complaints from consumers with an estimated value of GYD$8,316,504. According to the CCAC, Reece expressed his regret at the situation and looks forward to bringing closure to the matter, stating that, “refunds to consumers is at the top of the company’s agenda.”
The CCAC said it remains committed to ensuring the consumers are kept abreast with the developments as it relates to their refunds. Consumers requesting further information can contact the Competition and Consumer Affairs Commission on 219-4410-13.
Fly Jamaica’s fortunes fell on hard times following last November’s accident, in which one of the company’s aircraft sustained substantial damage after skidding off of the main runway at the Cheddi Jagan International Airport at Timerhi.
Some Fly Jamaica passengers, who had booked flights prior with the airline, have been gradually receiving refunds. Fly Jamaica has been a source of fresh air since they brought some amount of stability to the extremely lucrative Georgetown/New York route, in particular. At the time, Guyanese were experiencing grave difficulties which included exorbitant prices and bad service from foreign-based airlines and fly-by-night charter companies when airlift was limited. US carrier, American Airlines, has since announced plans to operate on the lucrative Georgetown/New York route and another carrier, JetBlue, is making preparations to operate on the route come 2020.