The Consumer Affairs Unit (CAU) of the Competition and Consumer Affairs Commission is charged with the Legal mandate of administering and enforcing the Consumer Affairs Act #13, 2011 (CAA) with purview of durable goods and services. The Consumer Affairs Act protects consumers from being unfairly treated by businesses and also provides a legal framework by which businesses can utilize to pattern their modus operandi.
The Unit, in its effort to bring the business community into compliance, inclusive of enforcement of the CAA, incorporates awareness methods that advocates the importance of building a viable consumer–supplier relationship predicated on the theme “value for money”.
Our responsibilities as a consumer protection body extend beyond the investigative and adjudicative phases. We have strived to become a proactive organization that can create an impact on the behavioral pattern of both consumers and suppliers. In furthering our objectives, the unit’s key responsibilities are inclusive of: