– publishes Motor Vehicle Buying Guide to assist consumershttps://guyanatimesgy.com/ccac-received-409m-in-complaints-for-2023-thus-far/
The Competition and Consumer Affairs Commission (CCAC) has reported that 431 complaints were received to the value of a whopping $409.2 million for 2023 thus far.
Of this total, 109 were received for the auto industry to the value of $256.2 million.
In light of this trend, the Commission recently launched its Motor Vehicle Buying Guide to assist consumers in making the best decisions when considering the investment in the purchase of motor vehicles.
“This is another proactive effort by the CCAC to provide helpful information to consumers based on the analysis of the number and value of complaints received about the auto industry,” the entity shared in a statement.
Some of the areas the guide covers are steps to take before shopping for a motor vehicle, the development of a financial plan, the supplier’s compliance with the Consumer Affairs Act, online reviews of the supplier, tips when purchasing a reconditioned vehicle, essential tips when purchasing a motor vehicle from a dealer outside of Guyana, vehicle warranty and a brief overview of the Hire Purchase Act.
The published guide can be accessed via the Commission’s website, ccac.gov.gy, under the Resources tab.
“The CCAC encourages consumers to seek redress through the Commission when there are issues of perceived conflict with auto dealers,” the CCAC shared, adding that complaints can be filed via the website ccac.gov.gy.
It was reported that inspections carried out at 416 business establishments for the first half of 2023 found that an alarming 91 per cent were non-compliant with the Consumer Affairs Act.
From its mid-year report, the Competition and Consumer Affairs Commission (CCAC) inspected businesses across eight administrative regions between January and June. Only nine per cent were in conformance with the CAA. The highest number of inspections were conducted in February – showing only four per cent compliance while 96 of the establishments were in breach.
Upon reinspection of 346 businesses, 27 became compliant while 73 remained non-compliant. A total of 120 compliance certificates have been issued for the first six months of 2023, while 128 complaints were sent to non-compliant entities – a majority of 86 for Region Four.
The CCAC was established in 2011, to enforce consumer rights and ensure competition within markets under the Consumer Affairs Act and the Competition and Fair-Trade Act. Its functions include investigating complaints by agencies and consumers and determining if there has been a contravention of the Competition and Fair-Trading Act of 2006 and the CAA; taking prescribed actions should there be a contravention of the law and eliminating anti-competitive agreements.
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